Shipping Policy

• Take advantage of our excellent shipping options and transform your well-being without leaving home. For purchases under €65 in Spain and €100 in Europe (except Switzerland), we apply a shipping fee of only €5.5. If your purchase exceeds these amounts, shipping is totally free! This amount will be clearly detailed during the purchase process, in the summary of your order and always before you proceed to confirm it. All in euros, VAT included. Thus, you have full control over the cost of your shipment before finalizing your purchase.
• The indication of these costs will also appear in the “Profile – My Orders” section of the Site and in the order confirmation. Delivery times, between 24 hours and 4 days, and 81% of the orders were delivered in less than 48 hours. This will be specifically indicated during the purchase procedure and in the order summary and, in any case, before the user submits the order. They will also be indicated in the order confirmation and in the "Profile - My orders" section of the Site.
• In the event that a specific delivery period is not indicated, this will take place in any case within fifteen days following the date of conclusion of the contract.
• Deliveries are made to the address indicated on the order form, which can only be in the agreed geographical area. Order deliveries are made by correos.es , delivery service with tracking, delivery with signature. Delivery times are provided for information only; If these exceed fifteen days from the order, the sales contract can be terminated and the buyer reimbursed. CBDACASA.ES can provide the buyer with the tracking number of their package by email. It is delivered to the buyer at his home or at his request at a delivery point. The risks associated with transport are the responsibility of the buyer from the moment the items leave the facilities of the company CBDACASA.ES. The buyer is obliged to check, in the presence of the delivery person, the state of the packaging of the merchandise and its content at the time of delivery. In the event of damage during transport or litigation, any protest must be made to the carrier within three days of delivery.

For shipments, CBDACASA.ES is not responsible in case of theft in the customer's mailbox, provided that the user has authorized us to leave the package in his mailbox (if the carrier declares the package as "delivered")

If the carrier returns a package for the genuine reason: the recipient does not live at the indicated address, or the address cannot be found, or the package is not picked up at a relay point, the customer will receive a credit note (purchase expenses /excluding shipping paid by CBDACASA.ES to the carrier for shipping and return costs billed by the carrier to CBDACASA.ES) and they must re-order on the site (or by email) and correct their address, the Shipping costs will then be at your expense.

Please note that all our items leave our facilities in perfect condition.

If the user accepts a damaged package, or if the package has been placed directly in the mailbox - at the user's request -, the reply must be made by registered letter with acknowledgment of receipt to the carrier within 2 days after delivery. The user must send us by email (or regular mail) a copy of this letter.

Any items damaged during transportation cannot be exchanged or refunded if reservations have not been notified upon receipt of the package. Be sure to take photos of the damaged package and products and contact us on the contact page to confirm what happened.